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SUBSCRIBER SERVICE & SUPPORT
 

Subscriber Request for Service or Support

As an API Subscriber you can request service by calling Central Station at 310/674-7000. For information about on-site technician service and other services, such as remote service via telecomputer please view or download our "Subscriber Responsibilities & Information Sheet". Please note a charge may apply for on-site technicians and other technical services.


You may also request information via email at info@apisecurity.net

The following customer service documents are available in .pdf format viewing or printing.


Subscriber Information Forms:

Subscriber Responsibilities & Information Sheet
Emergency Notification and Hours of Operation Form
Business Entity/Legal Name Form


Keypad Instructions:
Gemini Series English and Alpha Numeric keypads
Gemini P800 Series Alpha Symbol Keypads
Magnum Alert English and Alpha Numeric keypads
Magnum Alert 1000 Series Keypads
Optex LCD Keypads
MA854Series keypad



To inquire about permits and false alarm fees in your county click on the link below:

California Permits and false alarm fees (PDF)
Virtual Keypad Instructions

Click on your keypad below for keypad instructions.
Super MDC Keypad
Super MDC Keypad (click on image to view instructions)
MA3000 Keypad
MA3000, Gemini P3200 and above Keypad (click image to view instructions)
Gemini P800 Keypad
Gemini P800 Keypad (click on image for instructions)